With more than 399 completed installations, we are confident about our project management. Our team consists of experienced engineers, project managers, technologists, and technicians working together to ensure each and every project is finished successfully.
Our Project team typically consists of: - Project Manager – Certified engineer to manage the project. - On-site Supervisor – Certified engineer with CIDB and NIOSH. - Application Engineer – Certified engineer to train end user. - Service Engineer – Trained engineer to troubleshoot the system.
Before the start of the project begins, our team of engineers will prepare a complete set of technical documents for review.
These documents include: - Shop Drawings - Single Line Drawings - System Diagram - Gantt Chart Work Schedule - Service Level Agreement (SLA) - Warranty Letter - Operation Manual - Maintenance Report - Service Report
After completion, our project team will run a series of stress tests, and calibrate the colors and brightness of the LED Display to the most optimum level to suit the site conditions. You will have a peace of mind experiencing CASTECH
Handover
On-site training, instruction manuals and a full list of as-built and handover documents will be provided to each and every customer. We will take care of every stage of the entire system installation to ensure a smooth and timely installation and a great customer experience.
Product Acceptance
On-site training, instruction manuals and a full list of as-built and handover documents will be provided to each and every customer. We will take care of every stage of the entire system installation to ensure a smooth and timely installation and a great customer experience.
Service Procedure
CASTECH provides a 4-8 hours same day response support for installations in the Batumi, and by appointments for outstation installations.
A typical service flow: Client notifies us via WhatsApp with images or video. CASTECH technicians will attempt remote troubleshooting. If unable to solve issue, permission to access the site will be requested. Trained engineer will attend within 4-8 hours on weekdays.
Maintenance
CASTECH offers a 2 year Parts & Labor Comprehensive Warranty, and will also be able to perform quarterly maintenance as required.
Maintenance will cover the below aspects: -LED & Electronics TestPower and system tests for system failures. -Color testing and calibrations. -Software MaintenanceSoftware diagnosis and checks -Communications TestControl system to LED display connection test -Power Supply TestVoltage checks and electrical component failure tests
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